Multimarket Capability
We ensure stability in the global market
Extensive Language Coverage
to handle 40 million contacts in any location
Segmented Approach
For different clients and customer needs
Digital Customer Care Technologies
from reactive to predictive CC management
Services
Front Office Service and Sales
Commercial order-taking, technical, administrative, booking assistance, help-desk, customer retention
Credit management
Outbound and inbound credit management and debt collection
Back Office Administration
Administrative, technical, contractual and commercial application management
Social Media Analytics
Customer interaction analytics through social networks, integrated with CRM and lead generation systems
Outbound sales and Survey
Cold-calling and teleselling, cross-selling, surveys, telemarketing campaigns
Webchat Lead Generation
Online customer journey analytics and proactive customer interactions
Specialized Industry
e-Commerce
TelCo
Air Transportation
Finance & Banking
Public administration
and more
CUSTOMER INTELLIGENCE SUITE
We proud operate on our self-developed Intelligence Softwares, which bring us the best level of efficiency.
Customer Relation, Service Request, Work Force and Social Network Indicators are now managed with a unique exactitude.
Developed by Abramo Solution Foundry, Digicare can group very different Social Activities like an asynchronous messages of Gmail with a real time Whatsapp chat.
Each activity is priority-based organized to safeguard Response Rate, Response Time and Chat Feel.
Passwork is another of our own software that makes Abramo one of the most competitive company in the Customer Care Services. It manages the Work Flow of our Resources in a very efficient way. Our Productivity and Satisfaction Rate are considerably better than the industry avarage.
OUR VALUES
Strong Customer Focus
We always put our customers first, serving them in a highly, professional and unpretentious way. We’re perceived as competent, helpful, kind, fun and modest.
Diversity and fun Work Culture
We’re a multinational, diverse team, we care for each other like the members of a family, and we have lots of fun at work while respecting and valuing each other’s differences.
Personal Growth and Learning
We always strive to grow personally and to help our collegues to grow. To enable this growth, we frequently seek and give meaningful and constructive feedback and coaching.
Truth and Responsibility
We trust each other because we always tell the truth and always openly stand up for what we believe in. We always act responsibly towards our team and our company.
Change and Innovation
We’re optimists, we love change and we always look for new ways to do things better, at the individual level, at the team level and at the company level.
OUR history
TRADITION
More than 100 years history
The Abramo Group was founded in 1908 by Giovanni Abramo. This first Company called Tipografia Popolare became, with the second generation of Entrepreneurs, Antonio Abramo Arti Grafiche
EXPERIENCE
The success of integrated services
Abramo Customer Care was born in 1997 for the front line assistance management, technical assistance, back office activities, document management becaming in a very short time a Leader Supplier for BPO (business process outsourcing) integrated services
FAST GROWTH
The internationalization
In 2009 Abramo Group expanded business in Albania firsty, and in 2014 in Germany with the take over of XCSE, now Abramo Deutschland.
Abramo do Brasil Ltda is the newly born company that will play a central role in the growth of the international businesses.
ABRAMO AROUND THE WORLD
We operate in 5 countries
Berlin, Germany
Several locations in Italy
Tirane, Albania
São Paulo of Brazil, Brazil
Marine of Izola, Slovenia
with over 20 languages spoken
English, Italian, French, German, Spanish, Dutch, Portuguese, Danish, Russian, Swedish, Croatian, Serb, Macedonian, Albanian, Greek, Arab (local), Polish, Romanian, and more
