Russian call center agents

Project

Company:

Abramo Deutschland GmbH is an international, young and dynamic Company, operating in the Contact Center branch. We provide customer assistance pre and post-sale, in 6 different languages, for a very important e-commerce Player, worldwide leader in fashion and luxury.

Project: we support and advise customers, by phone and email, in purchasing fashion and luxury goods. We support them in navigating the website, place an order and we provide all the needed information regarding delivery and refunds.

 

Your responsibility:

Deep understanding of customers’ needs , giving consultancy and offering them the best product according to their expectations. Highlighting and focusing on products plus, by using proper language tools, coherent with the interlocutor. Generating the best possible customer experience on the factual and emotional level.

 

Your profile:

 

  • Excellent communication and relational skills
  • Proactivity and good listening skills
  • Ability to meet deadlines and work under pressure
  • Passion for fashion and design
  • Ability to work in team
  • Willingness to self-improvement
  • Creativity and problem solving
  • Excellent customer orientation
  • Confidence and persuasiveness, to sell your solution

In this period we are looking for Russian native speaker or equivalent .

Our offer :

A good background in customer assistance activities complete your profile.

  • A warm working environment where employees work in team, supporting each other and try also to enjoy the cooperation.
  • A multicultural reality of diverse teams, operating and entertaining by respecting values and diversity
  • Flexible work schedule
  • Training hold by professional trainers
  • Language classes
  • Children entertainers in the break areas
  • Fruit and breakfast offered in dedicated break areas
  • Convenient public transportation links
  • A base salary coherent with german law standards
  • Incentives targeted to the operational performances
  • Career opportunities

 

Live briskly, breath deeply, speak enthusiastically and …. advise it!

Recruiting manager,

Ottavia Sellitti