Агенты по обслуживанию клиентов на русском языке




Abramo Deutschland GmbH is an international, young and dynamic Company, operating in the Contact Center branch. We provide customer assistance pre and post-sale, in 6 different languages, for a very important e-commerce Player, worldwide leader in fashion and luxury.


Project: we support and advise customers, by phone and in particular  by email, in purchasing fashion and luxury goods. We support them in navigating the website, place an order and we provide all the needed information regarding delivery and refunds.

Start Date



At home

Your area of responsibility

Your responsibility:


Deep understanding of customers’ needs , giving consultancy and offering them the best product according to their expectations. Highlighting and focusing on products plus, by using proper language tools, coherent with the interlocutor. Generating the best possible customer experience on the factual and emotional level.

Your profile

Your profile:

You are able to manage all different types of inquiries generated via inbound activities such as calls and emails and managing back office activities.


Excellent communication and relational skills

Proactivity and good listening skills

Ability to meet deadlines and work under pressure

Passion for fashion and design

Ability to work in team

Willingness to self-improvement

Creativity and problem solving

A valid Working Visa for at least the next 6 months

Excellent customer orientation

Confidence and persuasiveness, to sell your solution

Familiarity with e- commerce and customer assistance


We are looking for Russian native speaker or equivalent.

Minimum B2 in English

Our offer

Our offer :

Home office job

A warm working environment where employees work in team, supporting each other and try also to enjoy the cooperation.

A multicultural reality of diverse teams, operating and entertaining by respecting values and diversity

Flexible work schedule from Monday to Friday

Training hold by professional trainers

Language classes

A base salary coherent with german law standards

Incentives targeted to the operational performances

Career opportunities

Stay safe  …. advise it!


Recruiting manager,

Ottavia Sellitti