Агенты по обслуживанию клиентов на русском языке
Abramo Deutschland GmbH is an international, young and dynamic Company, operating in the Contact Center branch. We provide customer assistance pre and post-sale, in 6 different languages, for a very important e-commerce Player, worldwide leader in fashion and luxury.
Project: we support and advise customers, by phone and in particular by email, in purchasing fashion and luxury goods. We support them in navigating the website, place an order and we provide all the needed information regarding delivery and refunds.
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Deep understanding of customers’ needs , giving consultancy and offering them the best product according to their expectations. Highlighting and focusing on products plus, by using proper language tools, coherent with the interlocutor. Generating the best possible customer experience on the factual and emotional level.
You are able to manage all different types of inquiries generated via inbound activities such as calls and emails and managing back office activities.
Excellent communication and relational skills
Proactivity and good listening skills
Ability to meet deadlines and work under pressure
Passion for fashion and design
Ability to work in team
Willingness to self-improvement
Creativity and problem solving
A valid Working Visa for at least the next 6 months
Excellent customer orientation
Confidence and persuasiveness, to sell your solution
Familiarity with e- commerce and customer assistance
We are looking for Russian native speaker or equivalent.
Minimum B2 in English
Our offer :
Home office job
A warm working environment where employees work in team, supporting each other and try also to enjoy the cooperation.
A multicultural reality of diverse teams, operating and entertaining by respecting values and diversity
Flexible work schedule from Monday to Friday
Training hold by professional trainers
A base salary coherent with german law standards
Incentives targeted to the operational performances
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